Customer Care

At QualityShoeSeller, we strive to provide a seamless and convenient shopping experience for our customers. To ensure your order reaches you in a timely manner, we have established the following shipping policy:

1. Shipping Destinations: We currently offer shipping within the United States. Unfortunately, we do not provide international shipping at this time.
2. Processing Time: Once you place an order, we will process it within 1-2 business days. Please note that our processing time may be slightly longer during peak seasons or promotional periods.
   3. Shipping Methods: We partner with trusted shipping carriers to deliver your orders promptly. The shipping methods available will be displayed during the checkout process. You can choose the shipping option that best suits your needs.
   4. Shipping Costs: Shipping costs will be calculated based on the total weight of your order, the destination, and the selected shipping method. The exact shipping charges will be displayed at the checkout page before you complete your purchase.
   5. Estimated Delivery Time: The estimated delivery time will depend on your location and the shipping method selected. Typically, you can expect to receive your order within 3-7 business days from the date of shipment. Please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays.
   6. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its status.
   7. Delivery Issues: While we make every effort to ensure a smooth delivery process, occasionally, issues may arise that are beyond our control. If you encounter any problems with the delivery of your order, please contact our customer support team, and we will assist you in resolving the issue as quickly as possible.
   8. Multiple Items in a Single Order: If you have ordered multiple items, please note that they may be shipped separately due to logistical reasons. In such cases, you will receive separate tracking numbers for each shipment.
   Please feel free to reach out to our customer support team if you have any further questions or concerns regarding our shipping policy. We are here to assist you and provide the best possible service.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version of our policy available on our website at the time of your purchase.

What You Need to Know

Returns
Buyers have 30 calendar days to return an item, starting from the date item was received. To be eligible for a refund, items must be unused and in resalable condition. Item must be in original packaging with no damage. Buyer pays for return shipping.

Refunds
Seller will inspect the condition of all returned items. If an item qualifies for a refund, it will be issued promptly, and the refund amount will be sent to the original method of payment. Buyer will receive the credit within a certain number of days, depending on card issuer’s policies.

Essential Information
All products sold are guaranteed authentic original manufacturer products. Shoes that quality go through an independent third party authenticity check before shipping to customers. All shoes also come with scannable QR authenticity codes embedded in the shoes. Rest assured that every shoe you buy from us is authentic. We do not sell fake items here.

PRIVACY AT Quality Shoe Seller

Your Information Is Safe with Us
This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment or store customers’ data once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so that they can shop with confidence, time and time again!